
Learn how we used CoDesign Events and Immersive Learning to re-imagine how different generations connect
MoreTheir work enabled the most effective launch of Flyt services in the UK. The week one mobile transactions were 300% higher than comparable launch activities, and transactions continue to perform strongly.”
DOMINIC ATKINSON
Chief Operating Officer, Flyt
THE CHALLENGE
We all know the routine. You finish you meal, waive down the waiter, they bring the receipt, you check it and they return to pay. Flyt's new mobile payment methodology allows you to pay from your phone whenever you're ready. No need to ask the waiter for the bill, just pay by app and go. But how do we get customers to break the script?
THE APPROACH
We used Opportunity Index to identify the behavioural barriers we needed to overcome to drive adoption across 1,700 restaurants.
THE PROCESS
THE RESULTS
Recommendations were rolled out across 1,700 locations across the UK following the pilot
Programme delivered a 10x uplift in adoption of new payment methodology, shifting the behaviour of hundreds of thousands of customers annually
Programme supported Flyt's £25m valuation ahead of their sale to Just Eat in January 2019
OUR WORK
Learn how we used CoDesign Events and Immersive Learning to re-imagine how different generations connect
MoreLearn how we used the Opportunity Index and CoDesign Events to re-imagine the candidate experience for 2 million candidates
MoreLearn how we used CoDesign Events and Immersive Learning to re-imagine how the charity raises donations when emergency strikes
MoreLET'S JOIN FORCES
Collaborate with some of the world’s leading behavioural scientists, design thinkers and corporate innovators.
Get in touch to discuss how we can help you find opportunities, create value, accelerate outcomes and innovate with confidence.