
Learn how we used Opportunity Index and Service Experiments to re-imagine the guest experience for 46m consumers in India
MoreI would not hesitate to recommend the team. The support they provided with our culture change programme was invaluable, balancing creativity, agility and thinking differently with a methodical approach.
COLIN TAYLOR
Director of Engineering, SP Energy Networks
THE CHALLENGE
Inputs from renewables, shifting consumer behaviour and even consumer generated supply put new strains on energy infrastructure. The need for radical innovation has never been more critical. But in a business where safety and risk aversion is a cultural given, how do you foster experimentation and innovation?
THE APPROACH
We used Opportunity Index, CoDesign Events and Service Experiments to find, design and test practical solutions to enable employees at any level to take part in innovation.
THE PROCESS
THE RESULTS
3 year culture change programme and 12 month tactical plan was designed and funding secured
Over 20 new high-potential innovation projects identified, 100 change champions embedded and a culture change already underway
Over 1,000 employees are now engaging in innovation initiatives across the business
OUR WORK
Learn how we used Opportunity Index and Service Experiments to re-imagine the guest experience for 46m consumers in India
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