
Learn how we used Opportunity Index to re-imagine the payment experience across 1,700 restaurants and break a hundred year old habit
MoreSprint Valley brought passion, ideas, energy, creativity and critical thinking to the challenge. The quality of their people in conjunction with their methodology allowed us to achieve a 4 day solution to a 4 month problem.
DAVID PLUMB
Chief Innovation Officer, University of Warwick
THE CHALLENGE
The University of Warwick is a globally renowned institution, delivering high volumes of change initiatives across the university every year. The challenge is delivering change in a tailored but consistent way that gives the right level of support to high-profile strategic projects, whilst empowering individuals with best practice tools, knowledge and services from across the organisation.
THE APPROACH
We used Service Experiments to help a cross-functional team from across the university develop and test a prototype for a new Change Institute, in just 4 days.
THE PROCESS
THE RESULTS
18 month development process was accelerated in just 4 days with a robust proposal for the Change Institute delivered to the board
A suite of new change services were prototyped and tested by a diverse team of stakeholders from across the university
Team secured buy-in from the University's board to progress the development of the Warwick Change Institute
OUR WORK
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