UNIVERSITY OF WARWICK CLIENT STORY

How do you deliver change excellence at scale?

Sprint Valley brought passion, ideas, energy, creativity and critical thinking to the challenge. The quality of their people in conjunction with their methodology allowed us to achieve a 4 day solution to a 4 month problem.

DAVID PLUMB

Chief Innovation Officer, University of Warwick

THE CHALLENGE

How do you deliver change excellence at scale?

The University of Warwick is a globally renowned institution, delivering high volumes of change initiatives across the university every year. The challenge is delivering change in a tailored but consistent way that gives the right level of support to high-profile strategic projects, whilst empowering individuals with best practice tools, knowledge and services from across the organisation.

THE APPROACH

Re-imagining change-as-a-service.

We used Service Experiments to help a cross-functional team from across the university develop and test a prototype for a new Change Institute, in just 4 days.

THE PROCESS

Unlocking innovation through experimentation

We worked with the university to frame the challenge at hand and design a cross-functional team to take it on
Team members received in-depth briefings ahead of the Sprint to ensure they were aligned on role, expectations and outcomes
Day one we helped the team share insights, align on the mission critical issues and develop solutions
Day two teams shared ideas and shortlisted the initiatives they wanted to progress to testing
Day three teams prototyped an investment deck that detailed key services, benefits and business case
Day Four teams tested the prototype with senior stakeholders, accessing invaluable feedback needed to move the idea to implementation