Learn how we used Opportunity Index and Service Experiments to re-imagine the guest experience for 46m consumers in IndiaMore
A NEW PERSPECTIVE
There's no right answer to the wrong question.
Our starting point for innovation is to help you understand the behaviours you need to see, from customers or employees, for strategic goals to be met. This perspective helps you zoom out, avoid the technology trap and identify the opportunities that will shift performance.
What you can expect.
Find high-value opportunities to innovate.
Identify the opportunities that balance demand, feasibility and commercial opportunity.
Focus teams on the work that matters most.
Make the most of limited resources by helping teams zero in on high-value opportunities.
Pursue solutions with confidence and clarity.
Use behavioural insights to make evidence-based decisions about where the real opportunities are.
They have guided the strategic digital direction of the group that will benefit the business and it's customers for years to come. The team are smart, dynamic and deliver outcomes quickly.
Head of Digital, Pertemps Group
Smarter questions. Stronger solutions.
Opportunity Index is a collaborative research experience where teams identify the behavioural barriers to business performance. We will help you uncover, validate and score opportunities to drive customer and employee behaviours, and as a result, strategic success.
Uncover performance barriers.
Knowledge, confidence, peer support, infrastructure, motivation, context - all shape whether target behaviours happen, or not. We help you identify the behaviours you need to drive, and what’s stopping them.
Validate commercial opportunities.
Using a blend of quantitative and qualitative design research we help you build evidence around the feasibility and desirability of each opportunity to drive target behaviours.
Prioritise innovation opportunities.
We then help you score and prioritise high-value opportunities to shift behaviour, and as a result get teams focused on the innovation challenges that matter most.
LET'S JOIN FORCES
Partner with us
Collaborate with some of the world’s leading behavioural scientists, design thinkers and corporate innovators.
Get in touch to see how we can help your team zoom in on the innovation opportunities that matter most
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How can we help you?
Discover Innovation Opportunities
Create new advantage by unlocking desirable customer and employee behaviours with Opportunity IndexLearn more
Design Smarter Solutions
Turn customers into teammates and design innovative, desirable solutions with CoDesign EventsLearn more
Deliver Faster Outcomes
Fast track results by testing and refining solutions in days, not months with Service ExperimentsLearn more
Develop Innovation Capability
Help teams master and adopt proven, outcome-oriented innovation skills with Immersive LearningLearn more