How do you help teams uncover new growth opportunities?

Sparking Growth with a ‘Test and Learn’ Engine

Company Snapshot

We worked with a Private-Equity owned Debt Recovery group, right in the middle of a major operating model shift. The business employed 600 people across three UK offices and was navigating this change alongside key stakeholders including investors, the board, operations, HR, and IT.

The Challenge

• The Private Equity owners had set ambitious growth targets.
• The business was already managing over two million debtor cases every year, servicing more than 100 clients. Performance was solid, but it had plateaued. Recovery rates were steady, but the growth curve had gone flat.
• What the leadership team needed wasn’t another internal deep dive—they were hungry for fresh, external perspectives. They wanted to find new opportunities, quickly, and they needed a partner who could help them move fast.

The Sprint Valley Approach

We introduced a programme of structured experimentation to help the team unlock growth by optimising the customer journey.

Working side by side, we:

• Designed and embedded a ‘test and learn’ engine—an automated system to continuously run live experiments across the business.

• Built a clear measurement framework to track impact, ensuring the team could quickly see what worked and what didn’t.

• Provided ongoing coaching and support to help the business lock-in quick wins and uncover new growth opportunities.

• Applied insights across multiple channels to maximise the return on investment from each improvement.

This wasn’t a one-off project—it was about creating a repeatable engine for growth. Together, we helped shift the mindset from “big bang” solutions to “tiny turnarounds” that could deliver outsized results over time.

The Impact

The impact of this work was significant:

• +20% revenue growth was achieved, with even higher gains in profitability.

• More than 250,000 debtors avoided court action thanks to improvements in the customer journey.

• A ‘test and learn’ culture became embedded across the business, creating momentum for continued innovation.

• The team developed new behavioural IP to strengthen their investor story and future growth narrative.

• The business was recognised as a finalist for 'Technology Innovation of the Year' at a leading industry awards event.

This is what it looks like when a business goes beyond “good enough” and starts building a system that’s wired for discovery.

If you’re stuck on a performance plateau, we’d love to help you find your next 20%.