Sprint Valley has shown us how behavioural science can have a meaningful impact on a range of commercial situations and have seen first-hand impressive results consistently delivered in one of our portfolio companies
Partner, Sovereign Capital Partners
- Private-Equity owned Debt Recovery group
- Transitioning to new operating model
- 600 employees across 3 UK offices
- Worked with: Investors, Board, Operations, HR, IT
- Ambitious growth plans from the Private Equity owners
- Over 2 million Debtor cases managed p.a. across 100+ clients
- Recovery performance was strong but flat
- Hunger for external fresh perspectives to find new opportunities
- Programme of experimentation to optimise the customer journey
- Co-designed a ‘test and learn’ engine to automate experiments
- Built a measurement framework to assess and track impact
- Ongoing support to lock-in gains and identify new opportunities
- Applied insights across multiple channels to leverage investment
- +20% improvement in revenue (profitability gains higher)
- Over 250,000 debtors avoided court action as a result
- Established a ‘test and learn’ culture across the business
- Development of new intellectual property to support investor story
- Finalist “Technology Innovation of the year” at industry award
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