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SOVEREIGN CAPITAL PARTNERS CLIENT STORY

How do you help teams uncover new growth opportunities?

Bristow Sutor Team At CIVEA Awards B713fca0 627X376
Sprint Valley has shown us how behavioural science can have a meaningful impact on a range of commercial situations and have seen first-hand impressive results consistently delivered in one of our portfolio companies 

JEREMY MORGAN

Partner, Sovereign Capital Partners

Company Profile

  • Private-Equity owned Debt Recovery group 
  • Transitioning to new operating model
  • 600 employees across 3 UK offices
  • Worked with: Investors, Board, Operations, HR, IT

Client Challenge

  • Ambitious growth plans from the Private Equity owners 
  • Over 2 million Debtor cases managed p.a. across 100+ clients
  • Recovery performance was strong but flat 
  • Hunger for external fresh perspectives to find new opportunities 

Our Approach

  • Programme of experimentation to optimise the customer journey 
  • Co-designed a ‘test and learn’ engine to automate experiments 
  • Built a measurement framework to assess and track impact 
  • Ongoing support to lock-in gains and identify new opportunities
  • Applied insights across multiple channels to leverage investment

Results

  • +20% improvement in revenue (profitability gains higher)
  • Over 250,000 debtors avoided court action as a result
  • Established a ‘test and learn’ culture across the business
  • Development of new intellectual property to support investor story
  • Finalist “Technology Innovation of the year” at industry award
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