Like many infrastructure organisations, National Grid knew there were performance gains trapped in legacy processes. But finding them—and acting on them—was slow and difficult. We helped cross-functional teams move from problem to validated solution in weeks, not months—unlocking measurable ROI and building internal momentum for change.
National Grid needed to uncover and resolve costly inefficiencies buried inside critical systems and processes—from commissioning delays to low CSAT scores. But teams were stuck in cycles of over-analysis, and ideas struggled to gain traction.
Surface hidden inefficiencies in complex systems
Reduce waste, friction and rework in priority processes
Equip teams to generate and test high-potential solutions
Secure senior buy-in for new ways of working
Deliver measurable ROI on Net Zero transformation projects
National Grid didn’t just generate ideas—they got results. In under six weeks, cross-functional teams tackled 11 strategic inefficiencies and built momentum for change.
£20m projected ROI from live solutions
100% leadership buy-in for team proposals
9/10 average NPS across 55 participants
Process gains across plant systems, CSAT, commissioning and more
New capability in problem solving, innovation and pitching






